Onboarding Help Center
New to Kanpla? You’re in the right place. This section guides you through everything you need to get started — from setting up your first product to activating orders and printing. Follow our step-by-step guides and get up and running in no time.
31 articles
Hospitality
Everything you need to manage your hospitality setup in Kanpla. Learn how to create custom orders, set delivery times, enable printing, manage email confirmations, and more — all tailored for catering, meeting service, and special event orders.
How do I add products in Mealplan (Shop), including product images and variants? (5 minute read)
How do I set up product variants and limit the number of products customers can order? (3 minute read)
How do I set up individual product requirements? (5 minute read)
How do I set up an individual deadline for a product? (3 minute read)
How do I add extra info fields to hospitality orders? (2 minute read)
How do I create a print plan? (3 minute read)
How do I make sure customers get an order confirmation by email? (2 minute read)
How do I modify a hospitality order? (3 minute read)
How do I refund an order? (2 minute read)
How do I add a deadline for orders within a specific module? (3 minute read)
POS Set Up
Get your Kanpla POS system ready to go. This section covers everything from connecting hardware and setting up payment terminals to configuring tills and testing your setup — making sure you’re ready for smooth sales operations.
How do I add products to my POS module? (2 minute read)
How do I set up an ELO Z30 till? (3 minute read)
How do I set up a printer? (3 minute read)
How do I set up a Cashdrawer? (2 minute read)
How to set up the Adyen payment terminal? (3 minute read)
How do I set up a Scale? (5 minute read)
How do I set up a barcode scanner? (3 minute read)
How do I set up a card scanner? (1 minute read)
How do I connect a printer to the POS app? (2 minute read)
How do I connect a cashdrawer to the POS app? (2 minute read)
How do I connect an Adyen Payment terminal to the POS app? (3 minute read)
How do I connect a scale to the POS app? (3 minute read)
How do I connect my Adyen payment terminal to Ethernet (LAN) or Wi-Fi? (5 minute read)
How do I download the Kanpla POS App? (3 minute read)
How do I select the correct Salesplace and manage the till license? (3 minute read)
How do I complete an order in Sales? (2 minute read)
How do I test that my Adyen payment terminal is working? (2 minute read)
How do I test that my printer is working? (3 minute read)
How do I refund an order through the POS app? (2 minute read)
How do I apply a discount to a purchase? (4 minute read)
What Are the Network Requirements for the POS System? (3 minute read)