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How do I add extra info fields to hospitality orders? (2 minute read)

Updated over 2 months ago

Text input is a feature that allows you to collect additional information from the guest during checkout. By enabling the “Text inputs” plugin, you can set up free-text fields where users enter important details themselves – or configure predefined answer options that the customer must choose from when placing an order.

It can be used, for example, to ask for:

• Name of the meeting room

• Internal PO or requisition number

• Delivery instructions

• Other specific needs or requests

Text input helps make orders clearer and easier to manage, especially for meeting catering or complex deliveries. The submitted information appears directly in the order overview, ensuring that both kitchen and administrative staff have the necessary context.


Follow this guide to edit an existing menu so it displays correctly for your customers:

Step-by-step guide:

Step 1: In the admin panel, click on “Settings” in the left-hand menu.

Step 2: Select “Modules” from the available features.

Step 3: Choose the Hospitality module you want to add order details to.

Step 4: Click the “Plugin” button located in the banner just below the module name.

Step 5: Find the plugin named “Text input” and toggle it ON to activate it.

Step 6: Click “Edit”, then press “+ New text input” to create your custom field.

Step 7: Choose the input type:

  • Text field – for open answers (e.g. meeting room, PO number)

  • Options – for predefined choices the guest can select from

Step 8: Add a Title and an optional Subtitle to explain what the field is for.

Step 9: For billing modules, select the correct Data Key to link the field to internal systems.

  • Select an internal description of the text input for data analysis.

  • If you can’t find the correct data key please reach out to Kanpla Support.

Step 10: Decide whether the field should be Required or Optional.

Step 11: Choose the locations and specific user groups where this input should be active.

Step 12: Click “OK” to confirm.

Step 13: Press “Save” in the top-right corner to apply your changes.


Want to See It in Action?

Watch this short intro video for a full walkthrough:

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