If a customer needs a refund, you can easily process it directly in the POS app.
Here’s how:
Step 1: Open the Kanpla POS app on your device
Step 2: Tap the Transactions tab in the bottom menu
Step 3: Find the order you want to refund
You can use the scroll through the order list.
Step 4: Tap the “Refund” button
Step 5: Select the item(s) to refund
Choose individual items or the full order. The refund amount will update accordingly.
Step 6: Choose whether the refund should be processed to the payment card or given in cash
Step 7: Tap “Confirm refund” to complete the process
Note: The refund is subject to a processing time, and the customer will typically receive the money back in their bank account within 1–3 business days, depending on their bank.