When an order needs to be refunded — whether due to a cancellation, an error, or a special request — you can process the refund directly through the Kanpla admin panel.
This guide walks you through the steps to locate the order and issue a refund efficiently, while also highlighting how different payment methods affect how the refund is handled.
Step-by-Step Guide:
Step 1: In the admin panel, click “Overview” in the left-hand menu.
Step 2: Select the correct location by clicking the pin icon.
Step 3: Choose the module where the order was placed by clicking the three-box icon.
Step 4: Use the week selector on the right-hand side to pick the correct date.
Step 5: Search for the order using the search bar marked with the loop icon.
Step 6: Click on the order to view its details.
Step 7: Click the “Refund” button.
The order will now be removed, and the refund will be processed.
Important to Know
Most hospitality orders are invoiced, meaning:
The user will not receive a deposit back to their Kanpla account.
Instead, the company or organization will not be charged for the refunded order on their final invoice.
If the order was paid directly (e.g. via credit card or Kanpla balance), the amount will be refunded to the user’s Kanpla account by default.
Watch the Tutorial
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