Note: You will need to first refund the order to the customer's Kanpla balance. After that, the customer can request a payout of their balance to their bank account.
Step 1: Make a refund to their Kanpla account's balance
Log into Kanpla Administration:
Navigate to the main page by clicking on “Overview” in the left-side panel.
Find the Customer's Order:
Go to the Ordering Overview.
Apply the necessary filters:
Filter by Orders: Select "Orders" to view placed orders.
Filter by Salesplace: Choose the salesplace associated with the customer (you can find the salesplace by searching for their name in the User Overview section).
Filter by Date: Set the correct date range to include the day the order was placed.
Filter by Module: Select the relevant module where the order was placed.
Search for the Customer:
Enter the customer's name (e.g., Jane Doe) in the search field to locate their order.
Initiate the Refund:
Once you find the order, click on it to expand the details.
You will now see a red “Refund” button.
Click on the Refund button to process the refund back to the customer’s balance.
Step 2: User requests a payout
The user should click on the profile icon in the top right corner of their account.
Next, scroll down to "My Account."
Finally, click on "Request Payout."
The balance will be processed and paid out within a few business days, and it may take additional time to arrive in the user's bank account.