Once your terminal is connected to the internet, it’s important to test if it’s successfully communicating with the Adyen payments platform (where all transactions are processed)
Follow this step-by-step guide to test the network connection of your Adyen payment terminal:
Step-by-step guide:
Step 1: On your terminal, go to Settings by pressing 9 and then the green button to open the settings menu
Step 2: Select Diagnostics
Step 3: Enter the PIN code: 7705
Step 4: Tap PSP connection.
✅ If the Status shows “Successful”, your terminal is properly connected and ready to accept payments.
⚠️ If the Status says “Failure”, the terminal is not connected to the Adyen platform. Double-check your internet connection and try again.
If this causes further issues and your terminal still fails to connect properly, please don’t hesitate to reach out to Kanpla Support. We’re ready to assist you with guidance and troubleshooting.