As an admin, you can update a child’s school or class directly in admin.kanpla if a parent reports incorrect information. This ensures the child’s profile is always up to date.
Steps for Admin:
Step 1: Go to admin.kanpla.io and log in with your credentials
Step 2: From the overview, navigate to the Users section by clicking “Show users” in the top right corner
Step 3: Use the location dropdown to find the child’s current school
Deselect all schools, search for the correct one, and tick it off
Step 4: Use the search bar to find the child (by name)
Step 5: Update the information
Update school: Press the name of the current school, select “Select a new point of sale”, choose the correct school from the dropdown, and click OK.
After updating the school, you'll also have to update the class since the available classes on different school may differ
Update class: Press the child’s current class, choose the correct class from the dropdown, and click Confirm
Step 6: Click Save
The parent will see the updated school and class the next time they enter the app.
For a visual walkthrough, see this video:
What if the email is incorrect?
If the email is incorrect, parents can easily update it either during the sign-up flow when accepting the invitation link, or afterwards by going to their profile. To do this, they simply click the profile icon in the top right corner, then select My account > Change email.
For a step-by-step guide from a parent’s perspective, see the following article:
How do I change my email in my account?