If a child is linked to the wrong location, there are two ways to update it — either the parent can do it themselves in the app, or an admin can update it from the admin platform.
Update the class in admin.kanpla
Admins can also update the child’s location if the parent is unsure how or unable to do it.
Steps for Admin:
Step 1: Go to admin.kanpla.io and log in
Step 2: Navigate to the Users section
Step 3: Use the search bar to find the child (by name or email)
Step 4: Click on the child’s profile
Step 5: Under “Selector Group”, choose the correct one from the dropdown
Step 6: Click Save
The parent will see the updated location the next time they enter the app.
Follow the steps in this walkthrough video:
Need help? Contact Kanpla Support — we’re here to assist!