Once the daily ordering deadline has passed (typically 14:00 noon Thursday the week before delivery), parents can no longer change or cancel orders themselves. However, there are still options available — depending on your admin permissions and setup.
For Admins – Changing an Order on Behalf of a User post deadline:
If you need to place an order for a parent manually:
Steps in admin.kanpla.dk:
Log in to admin.kanpla.dk
Go to Overview
In the top right corner press Add an order
Press the dropdown box to select:
Location
User (Child)
The module the order should be placed at
Tap on the day you want to change the order for
Select the dish you wish to change/cancel
Tap “Confirm” to approve your adjustments
A checkmark will now appear on the selected day, and a confirmation message will pop up on the screen
Here's an article you can provide to the parents explaining the change of order post deadline: How do I change an order after the deadline has passed?
Need help? Contact Kanpla Support — we’re here to assist!