If a child is linked to the wrong location, there are two ways to update it — either the parent can do it themselves in the app, or an admin can update it from the admin platform.
Option 1: Parent Updates the Location in the App
Parents can change their child’s location directly in the app if needed.
Steps for the Parent:
Open the Glanmore app
Tap the profile icon in the top-right corner
Click the Pen to edit the profile settings
Under “Class name”, select the correct location from the dropdown
Save the changes
The update takes effect immediately and ensures the child sees the right menu and ordering options.
Option 2: Admin Updates the Location in admin.kanpla
Admins can also update the child’s location if the parent is unsure how or unable to do it.
Steps for Admin:
Go to admin.kanpla.io and log in
Navigate to the Users section
Use the search bar to find the child (by name or email)
Click on the child’s profile
Under “Location”, choose the correct one from the dropdown
Click Save
The parent will see the updated location the next time they enter the app.
Need help? Contact Kanpla Support — we’re here to assist!