How do I create a closing period for a user group? (2 minute read)

Note: As a location operator, you can currently set a closing period only for an entire location, not for individual user group.
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We recommend, instead, sending an in-app push notification to all users at the location. This message should include the specific user group (such as a company or class) and the period when deliveries will be paused.

For example, if a class is going on a field trip, notifying parents can help prevent accidental orders during that time. For guidance on sending push notifications, refer to our [in-app push notification guide].

Note: For users with recrring ordering flow:
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If users have a recurring order user group set up in their app, we recommend advising them to set up a vacation period to prevent automatic renewal and payment for orders during times when the user group is not scheduled to receive deliveries.
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Users can activate this by navigating to their ordering module, scrolling to the bottom, and selecting the vacation option.

​Note regarding Refunds: If a user mistakenly places an order during the closed period, you can assist them with the refund process. For guidance on how to issue a refund, please refer to our [how to refund a user guide].