When you add a new allergen to a meal in Kanpla, the system will automatically check if any users have that allergen selected in their profile. If they do, and they’ve already placed an order for that meal, their order will be cancelled to avoid any allergy-related risks. This article gives you a quick overview of what to expect when adding allergens – so you can make changes with confidence.
Why does this happen?
If a meal is updated with a new allergen and a user has already ordered it, the system will remove that order to make sure the user doesn’t receive something they shouldn’t eat. This applies to both:
One-time orders
Recurring orders
What does the warning mean?
When you add a new allergen to a meal, a pop-up will appear to let you know that this change may affect existing orders.
The message is there to:
Inform you that some orders might be removed
Help you decide if you want to continue with the change
You can still go ahead – but it’s useful to be aware before confirming.
Good to keep in mind
You don’t need to avoid adding allergens – but just be aware that it can impact existing orders
Users whose orders are cancelled will receive an automatic email with an explanation
It’s a good idea to make allergen updates before the weekly deadline, so families have time to place new orders if needed