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How do I set up allowances and subsidies?

In this article, you can learn what allowances and subsidies are used for, and how to set them up in Admin.

Updated today

What are subsidies?

Subsidies let you split payment for an order between the user and an organisation, such as a school or employer.

You decide how much the organisation covers, and how much the user pays themselves. This means a meal can be fully covered or partly covered.

What are allowances?

Allowances are used to limit how much of an order an organisation covers within a set time period. Once the allowance has been used, the user pays the remaining amount according to the subsidy setup.

You can set an allowance based on either a value amount ($) or a number of products.

The following guides will show you how to set up subsidies and allowances:


Step-by-step guide to setting up a subsidy

Step 1: Go to admin.kanpla.dk

Step 2: In the left menu, go to Settings and select Allowances & subsidies

Step 3: Click + Add in the top right corner to create a new subsidy

Step 4: Enter a name for the subsidy, for example “Company X, 20%”
If you manage several clients, we recommend including the company name in the title so the subsidy is easy to recognise later

Step 5: Choose the subsidy type:

  • Flat amount if the user should get a fixed discount, for example £4 off

  • Percentage if the user should get a percentage discount, for example 40% off

Step 6: In the Billing field, enter the amount or percentage that should be invoiced to the organisation. The rest of the order amount will be paid by the user

Set the scope of the subsidy

Step 7: Select the location or locations where the subsidy should apply

Step 8: Select the module or modules covered by the subsidy
If no module is selected, the subsidy will apply to all modules in the selected location(s)

Step 9: If the subsidy should only apply to certain products, select them in the product section

Step 10: Click Save


If you stop here, you have created a subsidy that applies without an allowance.

If you choose a percentage-based subsidy, you can also add an allowance. An allowance lets users receive a fixed value or number of products within the time period you choose. Once the allowance has been used, the user pays according to the subsidy setup until a new period begins.

Step-by-step guide to setting up an allowance

Step 1: Go to admin.kanpla.dk

Step 2: In the left menu, go to Settings and select Allowances & subsidies

Step 3: Click + Add in the top right corner to create a new subsidy

Step 4: Enter a name for the setup, for example “Company X, 20%”
If you manage several clients, we recommend including the company name in the title so the rule is easy to recognise later

Step 5: Choose the subsidy type Percentage

Step 6: In the Billing field, enter the amount or percentage that should be invoiced to the organisation

Step 7: Enable Show full price to the user

Step 8: Click + Set up allowance

Step 9: Choose the allowance type:

  • Price cap if users should receive a fixed amount of money to spend within a time period

  • Product cap if users should receive a fixed number of products within a time period

Step 10: Enter the allowance amount or number of products, and choose the time period it should apply to, for example daily or bi-weekly

Once the allowance has been used, the user will be charged according to the subsidy percentage until a new period begins.

Set the scope of the allowance

Step 11: Select the location or locations where the rule should apply

Step 12: Select the module or modules covered by the rule
If no module is selected, the rule will apply to all modules in the selected location or locations

Step 13: If the rule should only apply to certain products, select them in the product section

Step 14: Click Save

If you have followed these steps, you have now set up either a subsidy or a subsidy with an allowance!


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