As an admin, you may be asked how a parent can update or recover their password. Here’s how you can guide them depending on their situation:
If the User Is Logged In:
If the parent is already logged into the Glanmore app or browser version, they can change their password from within their profile settings.
Steps:
Step 1: Tap the profile icon (top-right corner)
Step 2: Go to Settings
Step 3: Select “Change password”
Step 4: Enter current password and choose a new one
If the User Forgot Their Password:
If the parent can’t log in or has forgotten their password, they can reset it directly from the login screen.
Reset Instructions:
Step 1: Open the Glanmore app or go to glanmore.kanpla.io
Step 2: Tap “Log In”
Step 3: Click “Forgot Password?”
Step 4: Enter the email address used during signup
Step 5: They’ll receive a password reset link by email (check spam/junk if not received)
Here's a step-by-step guide that you can send directly to the user: How do I update my password?